How do I place an order?
Choose the product you want and proceed to checkout
Enter your delivery information, choose your payment method and place your order.
We encourage you to create an account to get updated with SleepTime’s latest and attractive promotions, and to have your information and order history saved for the best online shopping experience.
Can I call SleepTime and place my order?
We can assist you to place your order over the phone with the branch of your choice and if your preferred delivery method is Branch Pickup. If in any situation you cannot place an order online, please call your preferred branch and we will be more than happy to assist you.
Will I receive an order confirmation?
An order confirmation with order summary will be sent to you through email right after you have placed your order. We will also send email notifications to keep you updated on your order status.
When will I receive my order?
After you have successfully placed your order, our Sales team will conduct an order verification process and update you as soon as possible by email/phone.
The delivery normally takes between 1 – 3 business days for most items and 7 – 15 business days for custom-made and larger orders.
Does Sleeptime.co.tz deliver internationally?
International shipment is not available at Sleeptime.co.tz at the moment.
Can I pick up my order from a branch?
Yes, you can pick to pick up your order from the branch of your choice.
What payment methods does Sleeptime.co.tz accept?
To bring you the best online shopping experience, we offer multiple payment methods:
- Pay into our bank account
- Cheque payment
- Payment by Mobile Money (M-Pesa, TigoPesa, and Airtel Money).
Where can I get my official receipt?
Your receipt will be with your order upon delivery/pick-up.
How do I contact Customer Service?
If you have any inquiry or feedback for SleepTime, please leave us a message at the “Contact Us” page or by email at [email protected].
Our Customer Service is open from 10am to 6pm daily. Or you may call or email our Customer Service at the branch nearest you.
What payment options do you accept in your branches?
We accept cash, cheque and all major credit cards in our branches.